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Participant
February 23, 2024
Question

Media is missing

  • February 23, 2024
  • 1 reply
  • 80 views

I have used Premier Rush to download 5 videos so far which have been fine. Now today I tried exporting a video (of which I was very proud of and excited about uploading) and it shows error message and media is missing. This is by doing it on my phone. I tried chopping the video and even making another with different videos. NONE of them are exporting and have the same message. When I go to media files, everything is there and opening fine. This is very frustrating and I don't know what to do next!

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
February 24, 2024

Hello, @Sarah35655644ugkl,

I read about your problem. Are you on iPhone or Android? Update your OS and Rush, then see if that might help you with your issue. Let us know. Sorry for the frustration on this.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio