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Participant
February 11, 2022
Question

missing media while editing

  • February 11, 2022
  • 1 reply
  • 156 views

When I try to add media to my original content, Rush can't see the files on my desktop or onedrive. Does anyone know why? I know the media is there and can see it when I first create a project but can't see it when I try to add while editing. Do I need to sync differently? I don't know why this is happening. 

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1 reply

Kartika Rawat
Community Manager
Community Manager
February 14, 2022

Hi Leanne231191791m19!

We'll get this checked. Can you let us know the details of media files that you're trying to add (codec/ format, frame rate, frame size)?

Which OS do you have?

Let us know.

 

Thanks,

Kartika