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Motion Graphics Template Import Error

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Consistantly wont let me add any titles to my project- 'an error occurred during downloard from Adobe Stock server. Please try again.' Continue again and again, wifi fine, this project due in 3 dayrs! Help!

Error or problem

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Martin J.30286968joxb

Participant

Same issue - 2023... Dont know what to do

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Frederick5FBF

Participant

Calling from Bath Spa University Jan 2024, recently an 'Adobe Creative campus'. We have the same problem here on our Macs. Cannot import a Title. Terrible

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Kevin J. Monahan Jr.

Legend

Hi @Frederick5FBF,

I got your note. Please check out this discussion: https://community.adobe.com/t5/premiere-rush-discussions/unable-to-add-graphics-in-premiere-rush/td-p/13600221.

I hope it helps.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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fedC

Participant

Same problem. No solution from Adobe?

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Pablo182

Participant

Any news on this? Really frustrating

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Richard29550999w74b

Participant

I have reached a dead end with this too- video is ready to go except I can't use it now without a title 😞

Adobe doesn't seem to have any support around this

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Lainey287806960pkn

Participant

I am having this same issue as well! Has anyone found a solution? Is there another platform I need to download? I am using a new MacBook Pro that just had Ru installed.

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Lucas28940597rkk2

Participant

I have the same issue, it seems to be to do with general sync to creative cloud, but I cant work it out.
So frustrating. spent 2hrs on video editing and 2hrs on troubleshooting just add a title text - the most basic aspect of the software.
Adobe you need to fix this or offer some guidance.

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Ėlkähín

Participant

This problem STILL hasn't been fixed!!! I can't even use the basic text templates without an error. This is absolutely unnacceptable!

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vicenterobalo

Participant

Same problem

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Simran5CD9

Participant

I'm having the same issue! Motion graphics template import error

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Scott Merriman

Participant

I've gone back and installed older versions (several). I notice that 1.5.40 works but has limited graphics. For me, ver 1.5.44 is when the motion graphics template import error began. I've also noticed that any graphics I did NOT previously use in ver 1.5.40 would not import in any update afterward. I change versions use them and then update and all is well. However, I still cannot use the newer assets, which is a huge bummer.

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