.MOV files appearing with audio but no video - Ver 1.5.62(build 61) on Windows 10 (64 bit)

Question

I am new to Premiere Rush, having grown frustrated with the limitations of iMovie. I am running Premiere Rush version 1.5.62(build 61) from Creative Cloud on a Lenovo Laptop running 64 bit Windowns 10 with all current updates and 16Mb of RAM.

I get the same result on my iPhone SE.

When I attempt to upload the .MOV content from my action camera I get no video (black screen) but full and accurate audio. Windows Movies and TV (stock video player) plays these files without delay and with full audio. The content clips are in 4K 60FPS H.264 Codec.

Originally I thought it was a rendering issue and initiated the Premiere Rush plan rather than the free trial to increase sync ability without success. I tried an older .MOV clip shot at 1080P 30FPS and I was able to get both the Video and Audio for that.

Is Preniere Rush not capable of handling the same 4K 60FPS content that the free Windows video player app handles without pause? Is there some nuance, such as Codec, that will make all of the difference? I can change my action camera to H.265 instead if need be.

petergaraway · Answer

Thanks for the detailed info, @456685 C. Fischer. Would you be willing to share a file with us that is exhibiting this behavior?

You said this file does not work on your iPhone SE and Windows, correct?

Rush does support 4K60. It may be a specific codec issue, but unsure. Looking at the file would be very helpful. You can DM me the link to download or share only here. Thank you!

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