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joséc26126779
Inspiring
Jan 20, 2020 10:39 PM UTC
Answered

mp4 rendered by Premiere Rush has only audio not video

I edited some video clips with Rush; Rush exported them to a local file (mp4); When I open the file with Windows Media Player or VLC, I only get the audio and a black screen. What should I do?

 

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    joséc26126779Correct answer
    Inspiring
    Jan 30, 2020 5:56 PM UTC

    Thank you for letting us know. Could you share the steps which made it work. It will be helpful for other users?

     

    Best,

    Kartika


    Hi Kartika,

    It was an intervention from Adobe by remote access.

    B r,
    José
    View reply

    6 replies

    Najam370814366kdb
    Participant
    May 9, 2024 9:58 AM UTC

    Just compress the video via any free online compressor. Simple

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jan 21, 2020 12:23 PM UTC

    Hi there!

    Thank you for reaching out. I understand that the file exported from Premiere Rush has only audio.

    In addition to this, you can try what @Kulpreet suggested.

    Let us know, we're here to help.

    Regards,

    Kartika

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    joséc26126779Author
    Inspiring
    Jan 28, 2020 10:12 PM UTC

    Hi Kartika,

    Rush version 1.2.12 (Build 10);

    The original files are Mov produced by a Z6 Nikon camera;

    I have no problem with other files not exported from Rush.

    Anyway, I could get web suport from Adobe and I can see the video now.

    Thank you all for your help.

    Regards,

    José

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jan 30, 2020 5:50 PM UTC

    Thank you for letting us know. Could you share the steps which made it work. It will be helpful for other users?

     

    Best,

    Kartika

    Translate
    Kulpreet
    Participating Frequently
    Jan 21, 2020 9:56 AM UTC

    Import the file back into Rush and see if you get video. You can also check the details of your video file using MediaInfo and know if the file has any video streams .

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