Music files imported into Rush play incorrectly.

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When I import a music file (mp3, wav) into Rush, it plays back wrong even though it plays back fine in other programs. This problem seems intermittent.

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Kartika Rawat

Community Manager

Hi there,

Thanks for writing in. We would need more info for troubleshooting.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What's the source of media files?
Which device are you using for Rush?

When you say it plays wrong. Do you mean that they are playing choppy or noisy and loud?

Looking forward to your response.

Thank you,

Kartika

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T

tridecipleAuthor

Participant

What happened was I downloaded an mp3 file from YouTube's free music resource. I am on an iMac. When I checked the audio in Apple Music and Quicktime, it played back fine in both programs. When I imported it into Rush (1.5.12), it played back as a small snippet of audio from another clip over and over for the full duration of the audio clip. I even tried to run it through media encoder and had no luck. This has happened more than once. I was able to resolve the problem by downloading a different file. Before I sent this response, I relaunched Rush and the original corrupt mp3 file plays back fine now. It seems this is an intermittent problem so if it happens again, I will try to attach my files to this query.

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Kartika Rawat

Community Manager

Could you share the audio files with us? We'll test them at our end. You can upload them on Dropbox or Google Drive.

Thanks,

Kartika

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