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Abhra5FB2
Participant
February 6, 2021
Question

My device is not compatible with the version

  • February 6, 2021
  • 2 replies
  • 977 views

I am using Oppo a31 model mobile phone. But when I am going to install the app it's showing that your mobile is not compatible with the version.

Please help!!

    This topic has been closed for replies.

    2 replies

    KShinabery212
    Community Expert
    KShinabery212Community Expert
    Community Expert
    February 7, 2021

    That can happen with all apps... not just Adobe.  If the device is older then the latest versions of apps may not work.

     

    Or it could be that the Oppo a31 is not compatible period.

     

    I have a Samsung Galaxy S7 and not all apps work on it either, so I feel your pain.

    Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/
    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    February 6, 2021

    Unfortunately, your phone doesn't appear on the compatible devices list:
    https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

    You can add your device to the request tracker on UserVoice:
    https://adobe-video.uservoice.com/forums/916423-premiere-rush 

     

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
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