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Participant
November 9, 2023
Question

My phone crashes when I try to export from Premiere Rush on my phone

  • November 9, 2023
  • 2 replies
  • 423 views

Whenever I try to export my video that I made on my phone, rush crashes. I'm not sure what the problem is, my video is only around three minutes long. I tried to fix things by changing the quality settings, by changing my WiFi to a stronger network, and resetting the app as well as my phone. I had also tried syncing the video with my computer, but half of the files were corrupted or distorted when I opened the project. I'm wondering if anyone else is having some issue similar to mine. I would really appreciate some insight as to how I would fix this. 

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2 replies

Participant
November 9, 2023

I do believe that it's not my phone, I updated my phone twice hoping it would work. I hope the app gets an update that fixes this bug as soon as possible. Thanks to anyone that helps me by giving advice or helping in the fixing of the app

Kartika Rawat
Community Manager
Community Manager
November 9, 2023

Hi there!

Sorry about the crash. Do you have any text or effects on your project? Can you enable Airplane mode and then try rendering? Also, can you check if the phone battery is sufficient? 

 

Let us know if that helps.

Thanks,

Kartika

Participant
November 9, 2023

Thank you for the advice, however, it did not work. I tried exporting the movie while my phone was at 100%, and that didn't work. Plus, the airplane mode idea didn't work either. If anyone can think of anything else or how they tackled this problem I will be very grateful.