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r_6055
Participant
Sep 11, 2024 12:39 PM UTC
Question

My Premier Rush keeps crashing as soon as it opens

I have Windows 11 and the Premier Rush app keeps on crashing for some reason the last few days. I uninstalled it and reinstalled it but it didnt seem to work. The app crashes if I select a new project and as it tries to read the files, it crashes.

I have all the system requirements.

I am on v2.10

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Sep 11, 2024 4:34 PM UTC

    Hi there!

    Sorry about the crash. Does it happen with a specific project? If so, can you share media details (codec/ format, frame rate, frame size)? Could you try resetting preferences and see if that brings any change? https://adobe.ly/3MFum8M

     

    Let us know.

    Thanks,

    KR

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