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Participant
March 11, 2024
Question

My premier rush keeps loading, will I loose my project?

  • March 11, 2024
  • 1 reply
  • 120 views

I've been working on a video for many hours and all of a sudden it just started loading. For the past 15 minutes I have been staring at a blue loadibg circle. I am terrified I'm going to loose my video! It's due tomorrow! Im worried closing the app will delete my video. I honestly just don't know what to do, or even why it happens. How can I get it to work again?

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
March 12, 2024

Hi @Meredith35989983u5ik,

I read your note. Sorry to hear that you are having trouble exporting the video. Did it finally complete the export? Please let us know so we can help.

 

Thanks,
Kevinj

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio