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Participant
October 31, 2021
Question

My Premiere Rush project won't open.

  • October 31, 2021
  • 1 reply
  • 142 views

I have spent 3 days editing a project and after the sound stopped playing, someone suggested I re-open Rush while resetting the preferences. I did, and then all of my projects disapeeared. I managed to get my projects back on the screen, however, the most recent one will not open.

 

I cleared cache, signed out and back in, re-installed, and on my mobile device it says "Error: Open production failed." Can someone please help?! It's not saved anywhere else.

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1 reply

Kartika Rawat
Community Manager
Community Manager
November 8, 2021

Hi Christine5E84!

Sorry about the trouble. Which mobile device do you have? Could you share logs? Go to preferences > Share logs

 

Let us know.

Thanks,

Kartika