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Lina5CAE
Participant
April 19, 2021
Question

My programme is freezing, I cant open anything

  • April 19, 2021
  • 2 replies
  • 421 views

Hello. I've been editing my project and when I wanted to insert a video the sound was missing (eventhough it has one). I removed the video again and started Premiere Rush again, but the same problem occured. I then closed the programme again, turned off and started my notebook and opend Premiere Rush, but then the whole programme wasn't working. On the screen you can see a circle (loading sign), but it is not moving since the last 20 minutes.

 

Please help me out, it's urgent!!

 

Hallo. Ich habe mein Projekt bearbeitet und als ich ein Video einfügen wollte, fehlte der Ton (obwohl es einen hat). Ich habe das Video erneut entfernt und Premiere Rush erneut gestartet, aber das gleiche Problem ist aufgetreten. Ich habe dann das Programm wieder geschlossen, mein Notebook ausgeschaltet und hochgefahren und Premiere Rush geöffnet, aber dann hat das gesamte Programm nicht funktioniert. Auf dem Bildschirm sehen Sie einen Kreis (Ladeschild), der sich jedoch seit 20 Minuten nicht bewegt.


Bitte helfen Sie mir, es ist dringend!!

    This topic has been closed for replies.

    2 replies

    L
    Luiz5D5E
    Participating Frequently
    April 19, 2021

    Olá. Tambem preciso de ajuda. Quando tento baixar meu projeto, clicando em compartilhar, meu computador fica paralizado ( i5-2400 CPU @ 3.10GHz   3.10 GHz 8GB ram Window 10 Pro versão 20H2 compilação do SO 19042.928) ja reiniciei varias vezes, limpei minha memória e nada funciona.  

    pablo.babino
    pablo.babino
    Participant
    April 19, 2021

    Hi, I have the same problem. The program freeze while im opening with the loading circle.

    Did yoy solved?

    L
    Lina5CAEAuthor
    Participant
    April 19, 2021

    No unfortunately not. I deleted some things on my notebook, but it didn't help:((

    If you have any suggestions, on what one can do please let me know because nothings seems to be working over here😅

    pablo.babino
    pablo.babino
    Participant
    April 20, 2021

    After trying different things that I read on the forum, the only thing that work for me was to downgrade to a previous version of adobe rush. 

    I do this directly from the Creative Cloud desktop.

    Look for the adobe rush on the list of installed apps, click on the three dots close to the "open " button.

    Select "other versions" and select a previous one. I choose 1.5.40.  

    Done! 

     

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