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Bcoolman
Participant
April 29, 2020
Question

My Rush Upgrade Isn't Registering

  • April 29, 2020
  • 2 replies
  • 308 views

I am confused. I upgraded my Rush to Premire Rush, but the upgrade won't apply. I still have a limited number of exports and can't use any of the promised features. I have tried logging out of my account and then logging back in, but it didn't work. 

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    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 29, 2020

    Hi there!

    We're sorry about this. As you've already tried to sign out and back into your Creative Cloud account. I'd suggest you please contact us as mentioned here: https://helpx.adobe.com/in/premiere-rush/kb/known-issues.html#Accountrelatedissues

    I hope this helps.

     

    Thank you,

    Kartika

    B
    BcoolmanAuthor
    Participant
    April 29, 2020

    I am continously told that the upgrade may take a few minutes to apply, but I bought the upgrade yesterday and have been refreshing it hourly with no success.

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