Need Help with Synced Projects

Question

Lately, I have been switching devices and have finally settled with one I want to work on. There are few projects which I have synced across devices and are stored on the cloud. But now, I am not able to access this one synced project which I need to finish asap.

I have synced data on my new device.

PS - I use an external Hard drive to store/use/import my data

Is there a solution to it?

anissa_thompson · Answer

This usually does the trick for me if it stalls out:

Close out your project, and sign out of Rush and Creative Cloud.
RESTART YOUR COMPUTER, and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Sign back into your Creative Cloud Desktop App.
Hold CTRL + SHIFT buttons while starting Adobe Rush - this will tell Rush you want a "fresh start" without losing your projects; it will open the Starter Tutorial like you were starting for the first time - simply close the tutorial, and your projects will be available.
Open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go... but just in case:
- IF NEEDED: double check that any Adobe Fonts you may be using are activated and connected
  re-add any missing assets to the project bin
- Last Resort: DUPLICATE the project and try working from the fresh copy.

Hope this helps!

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