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soapydave
Participant
April 11, 2020
Question

Neither Rush nor Premiere Pro recognize camera MP4 files on Mac

My MP4 files that were working in my project are now unlinked. Relinking gives a message that the file is no longer the original file type - it is - it is the exact same file but now it is not readable. Very frustrated.

Mac OS 10.13.6

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 15, 2020

    Hi there!

    We appreciate you writing in. I am not sure about the cause of this issue. However, you can try this steps: 

    1. Quit premiere.

    2. Move your files to a NEW folder on your hard drive.

    3. Launch premiere and relink your files. Here's how: https://helpx.adobe.com/in/premiere-pro/using/relinking-media.html

    You can try the same for Premiere Rush and let us know if it helps.

    Thank you,

    Kartika

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