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cantgetnopeace
Participant
June 4, 2020
Question

New Adobe Premiere Rush update broke my program (1.5.12)

May 18th, 2020 Adobe pushed the new update for Premiere Rush and is about to lose so many customers if they don't fix it. I am unable to edit anything beyond 2 minutes into the video. The frames drop to 0 and the entire program crashes. Also tried unistalling and downloading the previous version and it's broke so bad that I found no success doing that. I have a i5 9600k, 16gb ram, plenty of hard drive space, and a RTX 2060. My experience has been "decent" up until this point. I need a fix or else I will terminate my subscription. Literally paying for a worthless product currently. 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 5, 2020

Hi there,

We're sorry for the frustrating experience. Please provide more info so that we can determine the issue.

  • What type of media file are you working with (codec/ format, frame rate, frame size)?
  • Is this issue is project/ file specific?
  • Are you getting any error codes or messages when it crashes?

Let us know. Happy to help.

 

Thank you,

Kartika

 

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