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Christine31038396kcsd
Participant
Jul 12, 2023 4:13 PM UTC
Question

New to Rush - video is not showing

Hello, I am brand new as of today new to this program so I'm sure this is a user error:-) 

 

I created a new project

The video clips show at the bottom of the screen

I can hear audio from the video 

The video does not show at the top of the screen

 

    5 replies

    Matt_the_Mech
    Matt_the_Mech
    Participant
    Oct 28, 2024 12:46 AM UTC

    I am having the same issue with video from a galaxy phone. I have the clips loaded at the bottom in the timeline but it only plays the audio. Driving me crazy. I have tried different format of videos, uninstalling, restarting, preferences... its not a black screen, its just not showing anything as far as the video/visual, just audio.

    Translate
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Oct 28, 2024 8:42 PM UTC

      Hi @Matt_the_Mech,

      I'm sorry to hear you're having trouble with your video. Are you using the HEVC format on the starter version of Rush? Depending on your subscription, this format might not be supported. If that's the case, could you try using the standard H.264 format at a resolution no larger than 4K?

      If you're still experiencing issues, could you please provide more details about your footage type (Using MediaInfo in Tree View is helpful) and your Rush subscription level? Additionally, it would be helpful to know the duration of your timeline and the remaining storage on your phone.

      Thank you for your patience, and I'm here to help you get this sorted out!

      Cheers,
      Kevin

       

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Jul 12, 2023 8:32 PM UTC

      Hi @Christine31038396kcsd,

      Did you click the "Create" button in the lower right of the UI? Let us know.

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Christine31038396kcsdAuthor
      Participant
      Jul 14, 2023 12:12 PM UTC

      Hi Kevin,

       

      I sure did

       

      Translate
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Jul 14, 2023 11:27 PM UTC

      Weird. Can you show us a screenshot?

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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