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Monika22486712tyco
Participant
February 16, 2024
Question

No Connection Error

  • February 16, 2024
  • 1 reply
  • 266 views

I'm getting a No Connection error on the Rush app. 

The app and phone are both updated, there is a strong connection, I've tried several different WiFi connections, running on data and offloading app but I can't get the app ti connect. 

 

 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 17, 2024

    Hi @Monika22486712tyco,

    Which device are you using? Is it supported in system requirements? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    Monika22486712tycoAuthor
    Participant
    February 17, 2024
    Oh yeah forgot to add that…

    I’m using a iPhone 14 Pro Max. It had been working up until recently. And
    on my older the iPhone 11 it isn’t having that issue. Nothing has changed
    with my recent phone.
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 17, 2024

    Hi @Monika22486712tyco,

    Thanks for the info. I think your issue might be related to sync being retired on Feb. 1. Can you work normally if the wifi connection on your phone is turned off and "Use Cellular for Sync is shut off? I hope that idea helps.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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