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webberdiscos
webberdiscos
Participant
May 18, 2024
Question

No longer exports video on pixel pro

  • May 18, 2024
  • 1 reply
  • 221 views

App will simply no longer export doesn't matter length of video drags till about 5% then like a puppy sits and won't move. Have un installed, reinstalled, paid for it etc etc 

Phone less than 6 months old and all was working fine up until about 8weeks ago and it stopped for no reason, have downloaded other apps to keep me going but prefer the user interface on this. 

Anyone any ideas?

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    May 18, 2024

    Hi @webberdiscos,

    Thank you for the message. I'm not sure what's going on there, but it could be that your device is too new to support it. Check system requirements here: https://helpx.adobe.com/premiere-rush/system-requirements.html. Sorry for the frustration.

     

    Take Care,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    webberdiscos
    webberdiscosAuthor
    Participant
    May 20, 2024

    It worked fine when phone was new, then stopped for no reason 🙄 yes there have been android updates but surely these are monitored by Adobe and app updated accordingly? No issues with lr and ps 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    May 21, 2024

    Sorry about that, @webberdiscos! Something has changed on your device between the time it worked and now. Do you have any idea what that could be? Perhaps that change or newly installed app that is preventing your workflow might be removed. The situation is always precarious when using an unsupported device. I am so sorry about that. I hope the community can assist with this perplexing problem.

     

    Feel free to contact our support agents at https://helpx.adobe.com/contact.html.  Look for the chat pod in the lower right. Ask for the "video queue" to reach the most qualified agents at the company. Let me know if you need additional assistance contacting them.

     

    Take Care,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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