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lona_1222
Participant
January 19, 2025
Answered

No video track only audio track after upload

  • January 19, 2025
  • 1 reply
  • 349 views

Hi,

after uploading my video directly on the iphone to the app, it plays only the audio track but the whole video is black. Why?
Can somebody help me please?

thnx

    Correct answer Kevin-Monahan

    Hi @lona_1222,

    Thanks for the message and welcome to the forum. Some people shooting with iPhone's are getting this. Switch off "spatial audio" in your camera settings. Let us know if that works. I hope we can help you. Sorry for the hassle.

     

    Thanks,

    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 19, 2025

    Hi @lona_1222,

    Thanks for the message and welcome to the forum. Some people shooting with iPhone's are getting this. Switch off "spatial audio" in your camera settings. Let us know if that works. I hope we can help you. Sorry for the hassle.

     

    Thanks,

    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    L
    lona_1222Author
    Participant
    January 20, 2025

    Hi Kevin, 

    thanks for the hint, i found it under the camera settings/record sound and turned it off. This function has a bit different wording in german and was not that obvious. But now Premiere rush is showing the video track again 🙂

    Thnx again

     

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 21, 2025

      Glad to hear it, @lona_1222. Would you mind sharing the setting "auf Deutsch?" so that other speakers of German can be helped? That would be appreciated!

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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