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Inspiring
December 18, 2019
Question

Not all device photos and videos available to select

  • December 18, 2019
  • 1 reply
  • 409 views

When selecting media from device (Samsung Galxy S10),  the app will only load a partial gallery of the available photos. Is there a limit to the number of images/videos the app will display for import?

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1 reply

Kartika Rawat
Community Manager
Community Manager
December 18, 2019

Hi there!

 

We appreciate you writing in. I understand that you're unable to select all your media files from the Media Browser.

  • What kind of media are you trying to import?
  • How many files are you able to select? Could you share a screenshot of your Media Browser?

Looking forward to your response.

 

Thank you,

Kartika

Participant
December 21, 2019

I'm having the same problem. None of my media from my sdcard show up. Also my Insta360 one X do not show up. Unable to select even one video as they don't show in the list.