Skip to main content
default2ec8wdhwd5ce
Participant
Jun 23, 2023 5:54 AM UTC
Answered

Not allowing Premium Account use

I had to re install Premium Rush onto by Laptop due to a virus. Now when I try and use Rush it is not picking up that I am a Premium account?  I cannot use the Premium applications. My account is paid and up to date. I use Windows 10 and it has never been a problem before. 
please can someone help. 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jun 23, 2023 9:19 PM UTC

    Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    12 replies

    dennis_1268
    Participant
    Oct 19, 2024 12:06 AM UTC

    Me also I cannot use the premium application.. I avail 1 yr ..please help m.. 

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Oct 23, 2024 2:02 AM UTC

    Hi Dennis,

    What kind of subscription do you have?

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    dennis_1268
    Participant
    Oct 26, 2024 5:21 PM UTC

     

     

    Translate
    Eugene31327968zmir
    Participating Frequently
    Jul 28, 2023 1:32 PM UTC

    I do have the same problem..!!!

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 28, 2023 5:16 PM UTC

    Hi @Eugene31327968zmir,

    Which subscription do you have? Is it a Rush Premium subscription, Adobe Express, Creative Cloud All Apps, or the Photo Bundle? Let us know.

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jun 23, 2023 9:19 PM UTC

    Which plan did you purchase, @default2ec8wdhwd5ce? Let us know.

     

    Thanks,

    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    default2ec8wdhwd5ceAuthor
    Participant
    Jun 25, 2023 2:33 PM UTC

    Hi Kevin, 

    I purchased Adobe Premiere Rush  

     

    Translate
    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    Jun 23, 2023 5:34 PM UTC

    On the very rare occasions when this happens, I find that signing out of ALL Adobe accounts on ALL of my devices, and then restarting those devices and signing back in seems to do the trick...

     

     

    Translate
    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
      default2ec8wdhwd5ceAuthor
      Participant
      Jun 25, 2023 2:34 PM UTC

      Thank you, I will give this a try  

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices