Not supported media type

Forum|Forum|9 months ago
May 12, 2025
2 replies
163 views

Hi! While importing pictures from Apple Photos to Adobe Rush, I get an error message that the media type is not supported. This also happens to pictures that I export from Lightroom to my device and then try to import to Rush. It seems an occasional error. Sometimes it works, sometimes it doesn't.

Anybody knowing this problem?

Thanks!

Bug

Kevin-Monahan

Community Manager

Hi @sander_0146,

I read your issue. I would export these via Preview before importing them into Rush. Others found success via this route. If you have Photoshop, you can batch process them and that would be faster. I hope the advice helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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