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natasha35364782yso2
Participant
February 9, 2024
Question

Nothing but issues… need help

  • February 9, 2024
  • 1 reply
  • 98 views

I've had nothing but issues with this app. First it freezes non stop. No matter what I'm doing. It fails to upload anything consistently. And just now, it deleted a year worth of videos off my phone! HELP ME! 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 9, 2024

    Hi @natasha35364782yso2,

    I read your message. Sounds like you're having trouble. Are you on a computer or on mobile? Are you on iPhone? Please update iOS and Rush and things should be working normally again.

     

    As for project loss, it does seem odd. The existing projects should still be on your device or computer. Can you give us any other info about that situation, like a screenshot? I hope the community can assist.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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