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michael_6012
Participant
December 20, 2024
Question

Nothings working anymore.

  • December 20, 2024
  • 1 reply
  • 110 views

I got this app last night and I'm on the paid version. Last night I was editing photos and I created a pretty cool video absolutely fine and with no problems. Today I can't do anything, the app says everything I try to import is not supported and all my previous work has disappeared. Can anyone help, I'm dyslexic and not very technical so I would need an idiots guide if possible. 

 

 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 20, 2024

    Hi, @michael_6012,

    Thanks for writing in. Welcome to the forum. I hope we can assist you. What kind of files are these? Did you shoot them with a newer iPhone? If so, try shooting a test clip with the phone's camera settings set with the Spatial Audio set to off. Let me know if this file works OK in a test project. Let me know.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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