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saintmatthew
Participant
January 7, 2019
Answered

Open Premier Rush Project

  • January 7, 2019
  • 2 replies
  • 3012 views

So I click Open premier Rush project. Any of my Rush projects, once I select them the Thumbnail dims and then nothing happens. I've waited as long as 24 hours with a Gigabit internet connection. Any reason this is working?

    This topic has been closed for replies.
    Correct answer saintmatthew

    So, it turns out that even though I was using Premier 2019, I still had to have Rush installed for this to work which also required an OS update since Pro works on 10.12 but Rush requires 10.13.

    2 replies

    J
    joachims25232702
    Inspiring
    January 8, 2019

    Does it open in the original device where you created it? If yes, then:

    Undo sync from that device and wait until the copies are deleted.

    Rename the project.

    Clear the Cash on the receiving devices.

    Enable sync again.

    If it still does not sync: Move the mouse pointer over the grey thumbs until they come back to live.

    Last resort: I had a thumb called “Sequence 1”. Once I played that my movie was back. But that could have been a special case. I had to this too to get the movie playing on the original device.

    I hope that some of that helps.

    Psynchronist
    Psynchronist
    Participant
    January 26, 2019

    joachims25232702  wrote

    If it still does not sync: Move the mouse pointer over the grey thumbs until they come back to live.

    What is this voodoo?

    I'm having the same problem where my one and only project doesn't open in Premier Pro 2019.  I shot the footage on GoPro, sent the files to my iPad Pro where I started an edit with Rush CC.

    I saw some failure to sync (No space used on Adobe Cloud, yet the project was listed in Premier (won't open, just goes grey when you click it)) and so I fixed that by "Turn sync off" on the project in Rush, waited for it to take effect then turned sync on.  My media files synced but I see no project files (could be normal?).  Again the Rush Project appeared in Premier but it just goes gray when you click it.

    I tried renaming the project in Rush and the change synced in Premier pretty quickly, but still won't open.

    I also tried turning sync off in Rush and ensuring the files are off the cloud, rename the project in Rush, restart my iPad and PC then turning on sync.  All 5 of my mp4 files synced ok and I can see the project in Premier, it just won't open.

    S
    saintmatthewAuthorCorrect answer
    Participant
    January 28, 2019

    So, it turns out that even though I was using Premier 2019, I still had to have Rush installed for this to work which also required an OS update since Pro works on 10.12 but Rush requires 10.13.

    S
    saintmatthewAuthor
    Participant
    January 7, 2019

    "Isn't" working I mean.

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    January 7, 2019

    Hi Matthew,

    If you have a Premiere Pro 2019 installed try to launch it first and then try to launch Premiere Rush and check if you are able to open the project(s). Also, check if the core sync service is running in the background with some other services like Dynamic link manager and Team project local hub.

    //Vinay

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