Photo from Creative Cloud not importing.

Forum|Forum|6 years ago
August 3, 2020
4 replies
575 views

I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

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Kartika Rawat

Community Manager

Hi there!

We can get this checked. Also, please share the version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

Let us know.

Thanks,

Kartika

N Deas22717Author

Participating Frequently

Version 1.5.20 (21)

S

Steve Grisetti

Legend

What is the file format of the graphic you are trying to import? PNG? PSD?

Have you ensured that this graphic file is 24-bit RGB and is not CMYK?

N Deas22717Author

Participating Frequently

PNG

YEs the graphic file is RGB

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