Pixelated Strip at bottom of videos after exporting

Forum|Forum|1 year ago
August 4, 2024
1 reply
260 views

New to Rush. After editing and exporting videos, I keep getting this pixelated strip at the bottom. It runs like that for the whole video. I've deleted and relaoded the app but it still happens. Using this on a samsung Galaxy S24 Ultra. Thanks.

Error or problem

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Kevin J. Monahan Jr.

Community Manager

It looks like you have an issue with your GPU, @Daniel38990117iy8k. If you have a PC, try reinstalling the Studio driver for your GPU (not the game-ready one). Let us know if it works. If you have a Mac, let us know, as well.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

Daniel38990117iy8kAuthor

Participant

Hi Kevin, Thanks for your reply. This is all happening on the phone.

Kevin J. Monahan Jr.

Community Manager

Thanks for the response. Is the garbage on your source video, too, or not? Is it a video shot from your phone? Let the community know.

If the glitches are not on the source footage, please contact one-on-one support to help you fix this. Contact them here: https://helpx.adobe.com/support.html.

In the lower right is a chat pod. Once you reach a live agent, request to be transferred to the "video queue." They should be able to assist you with this issue. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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