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Thalanean
Participant
October 25, 2018
Answered

Plantage / Crash ouverture

  • October 25, 2018
  • 2 replies
  • 551 views

Bonjour,

J’ai téléchargé Premiere Rush sur mon MacBook Pro 2016 et lors de la première ouverture le logiciel s’est ouvert avant de planter complètement. J’ai du le forcer à quitter via le moniteur d’activité.

J’ai essayé une seconde fois et idem, le logiciel a même planté plus tôt.

Ensuite, j’ai ré-installé Premiere Rush via le Creative Cloud après que j’ai redémarré l’ordinateur mais rien a faire le logiciel est toujours planté dès que je l’ouvre.

J’avoue être à court de solutions...

Est-ce un cas particulier ? Une mise à jour à venir reglera-t-elle le problème ?

Bien cordialement,

nathanaël

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi Nathaniel,

    Sorry for the crashing issue. That's terrible. Can you try deleting preferences? Press the Option key on launch and let us know what happens. Hope it helps! If it does not, tell us, and I can set up a call back or chat support for you.

    I admit, I wish I was in France right now. Is that where you are? Have a great weekend.

    Thanks,

    Kevin

    2 replies

    Thalanean
    ThalaneanAuthor
    Participant
    October 27, 2018

    Hi !

    Thanks a lot, I logout from Creative Cloud then log in and everything seems to be good.

    Premier rush is such an amazing software !

    Have a nice weekend too  

    Nathanaël

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    October 27, 2018

    Hi Nathaniel,

    Sorry for the crashing issue. That's terrible. Can you try deleting preferences? Press the Option key on launch and let us know what happens. Hope it helps! If it does not, tell us, and I can set up a call back or chat support for you.

    I admit, I wish I was in France right now. Is that where you are? Have a great weekend.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio