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memo_0814
Participant
January 31, 2025
Question

Please help

  • January 31, 2025
  • 3 replies
  • 124 views

Adobe was working amazing! Suddenly it refuses to download the video I've been working on. It keeps saying no internet connection while i do have a good one! It does the download but at the end it stops and im out of the app ! Help!

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 31, 2025

    Hey @memo_0814,

    Thanks for the message and welcome to the forum. Your questions are always welcome here.

     

    It would be great to hear about any changes you have made since Rush worked OK for you. Did you get a new phone or are you working new footage? If you have a newer iPhone, it shoots with "spatial audio" on by default. Rush can't use that footage. You need to switch the feature off in your camera settings. Could you check that?

     

    The "no network connection" is non-engageable and you can ignore it. It's a bug leftover from when Creatifve Cloud Sync was removed last February. .

     

    I hope we can help you with that advice. If it doesn't help, please return for further troubleshooting. Sorry for the frustration.

     

    Thanks,.
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 31, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community bugs">
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 31, 2025
      quote

      it refuses to download the video

      By @memo_0814

       

       

      Which Adobe app are you using?

       

      Where are you trying to upload your video — to the forums or to another site? Or is the video on another site and you are trying to download it?

       

      What is the file format and extension?

       

      Jane

       

      M
      memo_0814Author
      Participant
      January 31, 2025
      It is the alAdobe premiere rush i’m using. I did some editing to a video
      then when I'm done i wanted to export it so i can use it on another app but
      it won’t export.
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