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Mousley
Participant
June 27, 2020
Question

Pr Rush keeps crashing when open the project on IPAD

Just start the project and started to upload mp4 files and it crashed.

Still trying to open my project, add files and again crashed

 

- no error codes or messages

- files are not long (20 sec - 1.5 min)

 

Thanks

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 1, 2020

Hi Mousley!

We're so sorry about this. 

  • Can you Sign out and back into Creative Cloud ID and launch Rush?
  • What's the source of media files?
  • Could you share crash logs with us to determine what caused this issue? Tap on gear icon > Preferences Share logs.

Looking forward to your response.

 

Thanks,

Kartika

 

 

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