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Participant
June 27, 2020
Question

Pr Rush keeps crashing when open the project on IPAD

  • June 27, 2020
  • 1 reply
  • 209 views

Just start the project and started to upload mp4 files and it crashed.

Still trying to open my project, add files and again crashed

 

- no error codes or messages

- files are not long (20 sec - 1.5 min)

 

Thanks

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1 reply

Kartika Rawat
Community Manager
Community Manager
July 1, 2020

Hi Mousley!

We're so sorry about this. 

  • Can you Sign out and back into Creative Cloud ID and launch Rush?
  • What's the source of media files?
  • Could you share crash logs with us to determine what caused this issue? Tap on gear icon > Preferences Share logs.

Looking forward to your response.

 

Thanks,

Kartika