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Margarita3874107534q8
Participant
July 22, 2024
Question

Premier Crash

  • July 22, 2024
  • 1 reply
  • 143 views

I installed premier rush on the computer ( new Dell) and the app just keeps crashing on opening or after a few minutes of using it, it just freezes and crashes afterwards. I did all the trouble-shooting and installed and uninstalled the program. nothing is happening. 

Why is it so bad? 

    This topic has been closed for replies.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 22, 2024

    Hi Margarita3874107534q8!

    Sorry about the crash. Do you see any error codes or messages when it crashes? Does it happen with a specific project? If so, could you share the media details that you're using (codec/ format, frame rate, frame size)? 

     

    Let us know. Happy to help.

    Thanks,

    KR

    M
    Margarita3874107534q8Author
    Participant
    July 23, 2024

    Hello, Thank you for your reply. It happens in general and there is no code or error message. Just the program shuts gets unresponsive and then shuts down.

    That is very frustrating as we invest money for the corporate account to be able to use this tool.

    Please let me know what could be the issue

    Margarita Orlova

    personal info removed by mod

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 23, 2024

    Sorry about the frustration. What type of media files are you editing (codec/ format, frame rate, frame size)? Can you try running Rush as an administrator? Right-click on the app icon > Run as administrator.

     

    Let us know how it goes.

    Thanks,

    KR

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