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M
Mazad
Participant
June 9, 2021
Question

Premier Rush

  • June 9, 2021
  • 1 reply
  • 486 views

Hi Everyone!

I have my Adobe Creative Cloud installed over a 6 months now. I started using Premier Rush on PC and Mac and everything was fine until I got update. Usually is fine, automatically updating and it's done but after updating Premier Rush  my computer is crashing, my both devices! Not to mention that I cannot do anything on it! How to fix it? I am trying to come back to older version and will see how that will work but still I don't understand why after update my Mac or PC was crashing? Any thoughts? 

Thank you. 

Michaela

This topic has been closed for replies.

1 reply

petergaraway
Adobe Employee
petergaraway
Adobe Employee
June 9, 2021

Hi! I'm sorry Rush is crashing. Can you please send us the crash log?

 

 

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[Your Username] ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨Adobe⁩ ▸ ⁨LogTransport⁩ ▸ ⁨Archive⁩ ▸ ⁨Adobe Premiere Rush ▸ 1.5 ▸

Please attached or copy-paste the latest crash log here. Thank you!

M
MazadAuthor
Participant
June 9, 2021

Hi!

Hoestly I cannot. 

I tried today reinstalled Rush and open again but it's the same or even worse! I am trying to create a project and in the middle I cannot do anything because 'it's working'. 

Abode Cloud showed me today info that it's aboude cloud issue and need to repair which I did but it's the same. I don't understand. Other apps working properly it's just Rush doesn't let me do anything. 

M
MazadAuthor
Participant
June 9, 2021

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