premier rush and sansumg s23 ultra files

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Good morning, I would like to know why I cannot open and edit files created on my S23 ultra in premier rush desktop? is there a way to solve this problem? please I really need help, thank you.

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Kevin J. Monahan Jr.Correct answer

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Hi @MiltonBuzon,

Thanks for the note. Apologies, the phone is not yet supported in system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html.

That could be the issue. Sorry about that.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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chris33091420pvi1

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This needs to get fixed. I'm a paid user (Premier Pro and Rush) and cannot use the desktop version or Rush.

Mod note: Edited for content. Do not use profanity. We have minors reading here.

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