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Alaink
Participant
March 29, 2025
Answered

PREMIER RUSH APP CRASH-UNABLE TO RENDER VIDEOS

  • March 29, 2025
  • 1 reply
  • 142 views

I've been a loyal user of The Premier Rush App for years, but this week has been absolutely frustrating! A simple 6-minute video took me a staggering 48 hours to render. The app crashed constantly when opening a project or when rederingbup to 19% Adobe, what is happening? I really need some help here! I'm using an iPhone 16 Pro Max with iOS 18.4. Any assistance would be greatly appreciated!

    Correct answer Kevin J. Monahan Jr.

    Hi,

    Thanks for the post. I have a feeling that you may be shooting footage Rush cannot process. Try switching off spatial audio in camera settings. The new app in the app store, Project Violet, may be a better fit for these newer formats. Check it out and let me know if it works better.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    March 31, 2025

    Hi,

    Thanks for the post. I have a feeling that you may be shooting footage Rush cannot process. Try switching off spatial audio in camera settings. The new app in the app store, Project Violet, may be a better fit for these newer formats. Check it out and let me know if it works better.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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