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cecilia5DC3
cecilia5DC3
Participant
January 9, 2025
Question

Premier rush app is crashing

  • January 9, 2025
  • 1 reply
  • 296 views

I have used this app for two years hardly no

problems

but now I cant upload properly. When uploading is done, I cant see the footage- only the voice of the person speaking on my video.

 

i can cut - but when I try to save (video without footage) the app crashes 

 

pls help !! 🙏🙏

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 9, 2025

    Can the community have more info please, @cecilia5DC3? Desktop or mobile? What OS? What kind of computer components are installed, if it's a computer. What kind of mobile device, if on mobile? Tell us about the media. Otherwise, it's difficult to help. I hope we can assist. Sorry for the issue.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    cecilia5DC3
    cecilia5DC3Author
    Participant
    January 29, 2025

    Hi
    Its a mac and a iphone, I have edited videos everyday (on these devices, havent changed a singel thing) suddenly I cant import the footage (only sound) the app shuts down while exporting. can you help me? pls 

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      January 30, 2025

      Try switching off "spatial audio" in camera settings and shoot a test file. Does the test file work? Let me know, @cecilia5DC3.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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