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cecilia5DC3
cecilia5DC3
Participant
January 9, 2025
Question

Premier rush app is crashing

  • January 9, 2025
  • 1 reply
  • 295 views

I have used this app for two years hardly no

problems

but now I cant upload properly. When uploading is done, I cant see the footage- only the voice of the person speaking on my video.

 

i can cut - but when I try to save (video without footage) the app crashes 

 

pls help !! 🙏🙏

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 9, 2025

    Can the community have more info please, @cecilia5DC3? Desktop or mobile? What OS? What kind of computer components are installed, if it's a computer. What kind of mobile device, if on mobile? Tell us about the media. Otherwise, it's difficult to help. I hope we can assist. Sorry for the issue.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    cecilia5DC3
    cecilia5DC3Author
    Participant
    January 29, 2025

    Hi
    Its a mac and a iphone, I have edited videos everyday (on these devices, havent changed a singel thing) suddenly I cant import the footage (only sound) the app shuts down while exporting. can you help me? pls 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 30, 2025

      Try switching off "spatial audio" in camera settings and shoot a test file. Does the test file work? Let me know, @cecilia5DC3.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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