Participant

Question

Premier Rush CC Freezing and Crashing Windows 10

Forum|Forum|7 years ago
February 21, 2019
10 replies
12662 views

I have the most recent update of Premier Rush, as well as my video driver being up-to-date, but Premier Rush will open, and then freeze. It lasts 0-15 seconds, and then completely freezes. I have tried toggling off syncing with creative cloud, and it didn't make a difference. Any ideas?

This topic has been closed for replies.

katechaste

Participant

Had the same problem, mine kept not responding and started crashing. Got to the point that it crashed a few seconds after I opened it. Uninstalling and reinstalling didn't work. Installing previous versions also didn't work.
Found out I just had to go to the appdata and clear up the cache (I had a 1000+ cache files in there wow) and that seems to have done the trick!

G

ggiacomini

Participant

Mine was freezing every time I attempted to export, not while exporting but just after I clicked "Share". Pr Rush would go unresponsive, but would not crash the OS.

Downloaded the Beta version and it works fine now.

Anyway, can you explain how do I clean the cache? Thanks!

katechaste

Participant

You go to: Windows (c:) / Users / your username / AppData / Roambing / Adobe / Common

There are two folders with 'cache' in their name, I deleted everything inside of them. Then empried my recycle bin and restarted the computer.

After that my premiere rush works just fine but I had to give up on one of my projects because the files got corrupted. If you have this happen, try using copies that you haven't put into the crashing premiere before (I didn't have a copy but thankfully it was just a small side project)

Hope this helps!

G

Guymaster

Participant

Guys, Beta version is the savior!!! Try it! And hopefully, your video is automatically saved on the cloud:)

G

ggiacomini

Participant

I'm gonna try this. It is absolutely unacceptable to pay for something that doesn't work...

I

ISP IT

Participant

I am desperate. This software has been purchased by my company to enable me to produce videos. I am currently working on an important video that I have to deliver today. Everything was working fine until yesterday. It started freezing when I was opening the software. I did everything I could think about: restart the laptop, uninstall the latest version of Rush and roll back to the previous version, free space in my laptop, and in Rush by deleting files, checked that my laptop was all updated. But no matter what I do the issue is the same: when I open Rush it freezes after a few seconds and it crashes. I have to force the closing of the program. I am desperate... I am working on a Lenovo laptop with the following specs -

the graphic card is an Intel UHD 620:

MG-laptop

Participating Frequently

Maybe it's a strange thing to say, but it's a relief to know that I'm not the only person in the World with these dammed Rush problems. May I suggest something - use an iPad! First, I uploades the files I needed to a cloudbased product. Secondly, I downloaded the files to my iPad. I have an Adobe CC subscription, which enabled me to install the Rush app on my iPad. In this way I could edit my video without any further problems. Unfortunately this won't help you, if you only have access to Rush on your computer. Anyway, it's still driving me crazy that I can't use Rush on my laptop. iPad is only useful with a few files!Best regards and heartfelt sympathy,Marianne Sendt fra min Samsung Galaxy-smartphone.

M

Mick.Nelson

Participant

So I'm having the same freeze issue within days of install, trial version. I like the functionality, but the instability issue makes this program completely unusable. Like most end users, I don't want to have to try adjusting my computer, the program should take care of any adjusting automatically. This program needs to be plug and play, near zero issues. The instability is literally the worse issue any program can have. My suggestion: install this on a few computers and until you find an unstable issue, then reverse engineer to find the problem. Again, as it now stands on my computer, this program is completely unstable and therefore useless as an editing tool.

A

albert_filho

Participant

Guys, if you are in a rush...dont use Adobe Rush ...because it crushes ...lol...

something that worked a little better for my Alienware Dell 32Gb RAM i7 super-duper-power was switching my HD for a SSD. it helped. but still get some lags. but its better. but not perfect. better.

MG-laptop

Participating Frequently

Hi there
A deep sigh from me as well regarding a frozen Rush. I use a 4 year old Lenovo Yoga, Win 10, updated including drivers. I really don't know what to do. I'm no expert in PC's, but expect that a program like Rush should be fairly easy to install and run, being just a 'normal' user.
I do hope that Rush will be updated somehow, so many of us frustrated users will be able to use this otherwise fine programme again. I have produced one or two videos a few months ago without any major problems.
Regards, Marianne

Fancy_contributors1587

Participant

Possible solution:

I installed Adobe Rush on an up to date ASUS Windows 10 - laptop and also was experiencing massive appcrashs - Adobe Rush would start, but in the moment I wanted to play a video nothing happened and the known appcrash dialog appears about half a minute later.

I found out that there was a problem with the Citrix Workspace graphics card driver - when you open the device manager (right click on the Windows-Logo or press Win+X, select Device Manager) you'll find a specific Citrix device within the graphics card section. If you temporarily disable this device (right click, select "Disable device") Adobe Rush will behave just fine.

E

erikaschanz

Participant

I am having this same problem. I used this program for several months without issue. Now when I open it and try to start a project it won't even let me select video files to import it just freezes up.

I am running Windows 10 Pro (all current updates installed), i5 processor, 16GB RAM, newest version of Premier Rush installed.

I had been using Rush just fine on this system for months. This problem started suddenly and seems to be completely shutting down my ability to use this program for any projects.

L

louvel

Participant

This keeps happening to me too! I'm on an up to date Windows 10 work laptop so its constantly up to date with no bugs, just updated my internet so its not the internet speed either. I spent 4 hours creating a video for it to freeze, not respond and crash on me and not save. It now keeps coming up with a window where the program will not start and everytime I try to open it says "Crash Report for Premiere Rush". I've ever uninstalled and reinstalled the program and I"m having the same issue with Premiere Rush 1.5

E

erikaschanz

Participant

I gave up and just found a different program to use. I never did figure it out. 😞

rmanlandro

Participant

I am having this same issue!!!! I have the latest version 1.5 and I have tried everything that has been listed here.

I have been trying to edit a swimming video as well as prepare training materials for this week.

I am working on an HP laptop but it also does it on my Surface Laptop and my Surface Go.

caroline_edits

Community Manager

Hey team –

Thank you all so much for taking the time to share your experience with us! I'll file these back with our engineers and get this behavior addressed.

If you're making a .mogrt in Premiere that's expected to be used in Rush, please make sure you identify that the .mogrt is Rush compatible! This topic is covered around 1:58 in this video: https://www.youtube.com/watch?v=_GGQJCNR4Yg

Hopefully that will help some of you get your projects functioning.

If not, please share your system specs (OS, RAM, CPU, GPU) so I can better diagnose the issue!

Caroline

caroline_edits

Community Manager

Hi ARatzlaff!

I wonder if your permissions are jammed. If you go to your Documents and find the folder named "Adobe"

Right click on the folder, select "Properties"

Go to the "Security" tab and edit your profile to make sure you have administrative access with no deny functions set.

You may also be able to bypass it by right-clicking the app on your desktop or wherever and selecting "Run as Administrator"

Hope that helps!

Caroline

Crafty Stamp Co

Participating Frequently

Hello,

I am having the same exact problem. I did what you suggested, even unchecked the read only and opened as admin... and still after trying to put in a simple caption it freezes and then crashes. I love the program, when it works. but I have been working on a 10 minute video for 3 days... it's a headache. I even thought it might be my internet connection so I made everyone in the house turn everything off so I didnt have to compete, nope crashed at the same rate.

caroline_edits

Community Manager

Could you let me know some more info about your device, Copictopia? The more details the better!

I would also really appreciate it if you could confirm that you're on the latest version of Rush and you're operating on the latest version of your device's operating system!

Thanks

Caroline

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