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danieldph
Participant
December 27, 2020
Question

Premier Rush Crash

  • December 27, 2020
  • 1 reply
  • 214 views

Hi, I have this problem, when i try to import any kind of video ( screem recorded, cellphone video, etc  the program does not play the video preview, then it crashes, i cant do anything. 

heres my especs :

ryzen 5 3600
ram 16 gb

windows 10 

 

i try to reinstall it again and the same thing happend!! 

 

any solution? 

 

thank you

 

 

 

 

    This topic has been closed for replies.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    December 30, 2020

    Hi Daniel!

    We're sorry about the trouble. Please provide the following information.

    • Are you getting any issues when the application crash?
    • What happens when you launch Rush as administrator? Right-click on the app icon and select "Run as administrator"?
    • Try resetting the preferences and see if that helps: https://www.youtube.com/watch?v=WvKL1Arhvl8

    Let us know how it goes.

    Thanks,

    Kartika

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