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maratee7
Participant
June 19, 2019
Answered

Premier Rush is super slow or freezes constantly.

  • June 19, 2019
  • 11 replies
  • 31401 views

This is getting worse and worse! I literally took my computer back thinking there was something wrong with it, and got a brand new one, only to find that it is the adobe program that is brutally slow and terrible!

I'm not sure what else I can try, as I've just recently installed the program on my new computer and it's super slow still, if not slower than before! Not only is the program painfully slow, it makes my entire computer lag with everything I do.

I have the following problems.

- When editing, the picture looks like people in my videos are Avatar characters (they're all blue or purple), but when I save them and play it back, it's normal.

- It's super slow to load

- It's fuzzy/pixelated

- It freezes often

- Makes my entire computer slow

Is there something I'm missing or doing wrong? I'm running an HP Ryzen 5 brand new windows 10.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Maratee,

    EDIT: This is a pretty old post, I just realized....

    From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

     

    Thanks,
    Kevin

    11 replies

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    anissa_thompson
    Community Expert
    anissa_thompsonCommunity Expert
    Community Expert
    June 20, 2019

    Here's a few things you can check:

    ☑ uninstall Rush entirely and fresh install the latest version

    ☑ make sure to turn on "sync everywhere" on your project so the content can be backed up to the cloud

    ☑ make sure your OS has enough available RAM, and that other major applications (especially Photoshop) are not competing for your system's processor and RAM priority

    ☑ you didn't state if you're on Windows or Mac, but make sure your OS updates have been run as well. (Win 10 should be Creator's edition.)

    Hope this helps... let us know!

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
      _
      _Atomic_
      Participant
      February 8, 2020

      Does it matter if you are working off an internal/ external hard drive or an internal/ external SSD?

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