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cesar333211949t5p
Participant
January 14, 2024
Question

Premier Rush not loading

  • January 14, 2024
  • 1 reply
  • 204 views

Premiere Rush crashing, not loading videos, or opening saved projects. 

    This topic has been closed for replies.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 15, 2024

    Hi @cesar333211949t5p,

    Sounds bad. Sorry about that. Can you give us more info about your computer or device? What kind of media is it? Is it from your mobile device? I hope the community can assist.

     

    Thanks

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    C
    cesar333211949t5pAuthor
    Participant
    January 15, 2024
    Thank you, I have an IPad Pro (12.9) (5th generation)

    I began a project, had been working on it for about two hours, when I got out off the app for the day. I tried to get back on it and will not load. The app gives me a message “unable to open project” this is frustrating. Prior to this it will not even load my new project it would take longer then 10min. I have reset my IPad a couple of times to see if this will fix the issue, it does for a minute. It is frustrating to have to spend to much time trying to get the app to work than what I spend on creating the project. Hope this helps on issues.


    Cesar F Polanco
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 15, 2024

    Sorry to hear that @cesar333211949t5p. Can you try logging out of Creative Cloud, and then logging back in?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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