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J
Jane23588704p08j
Participant
June 22, 2024
Question

Premier Rush not responding

  • June 22, 2024
  • 1 reply
  • 680 views

I opened Rush like I do at least once a week on my desktop Apple and past videos come up but if I create new or open an exisiting video I get a blank screen and within 30 seconds my Force Quit application will say that Rush is not responding. I did a restart, then uninstalled and reinstalled and then another restart and nothing works. I have a Mac Studio and I know its not the issue. I have also used Photoshop and InDesign today with normal success.

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 9, 2024

    Hi @Jane23588704p08j,

    I got your note. To reset Premiere Pro's plug-in cache and preferences, try pressing Shift + Option at launch. Is Rush responding now? Let the community know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    Jane23588704p08jAuthor
    Participant
    July 9, 2024

    I am trying to learn Premiere Pro now but either of them are still crashing if I try something to big. I will try the Shift + Option key on launch though and see if it makes a difference. Please note: I was on chat with Adobe for 5 days and one support person transferred all my documents out of main folder and into iCloud folder so that has been a bit annoying.

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