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sharonk22617359
Participant
June 23, 2020
Question

Premier Rush "We haven't been able to automatically save changes to your project in a while. Please

  • June 23, 2020
  • 2 replies
  • 784 views

Hi There, I was busy editing and after over 5 hours of editing I get this message "We haven't been able to automatically save changes to your project in a while. Please close and re-open to save now and ensure that you don't lose any work"

 

Usually when I open the program it shows all the projects I have worked on, but it is empty. I looked in the assets and found the files I used to create the video, but its the original files I imported, no editing! I do have it synced to the cloud.  Does anyone know where it auto saves the project if not there? You cannot say save, and I have looked at all the forums. When I looked at the log files after it crashed I could see them all up till the time it crashed, but when I open it now all my log files have gone... Does this mean I have to start all over again?? I am using the Beta version as I have an Nvidia card and it crashes if I use the normal PR.

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    2 replies

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    Stef787
    Participant
    January 14, 2021

    Hello,

    I'm going through the same thing and I'm hoping someone can help me. I kept getting the same pop-up that I needed to close it and then re-open it to save it. So I did that and when I re-opened it the project was there but when I clicked on it, it was empty. It looked like if I had started a new project. I don't know where it went or how to get it back. I'm stressed because I had been working on it for more than a month and it was more than an hour long. Adobe Rush has never given me problems before until today and I was so close to finishing it. 

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      Steve Grisetti
      Legend
      June 23, 2020

      The project files are stored by default in your Creative Cloud account. Are you logged into your CC account and do you have a strong internet connection?

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