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gabrielg02z
gabrielg02z
Participant
November 15, 2023
Answered

Premier Rush will not open a project

  • November 15, 2023
  • 1 reply
  • 190 views

I have seen a few people post about this, but have not seen anyone actually getting a solution. I've tried just about everything I've read thus far.

 

The app never crashed. I can also open all my projects except the last one I did on Premier Rush. I tried loggin out of every device, I also tried to make a copy of the file and open the new one. Nothing I have tried works and I would really hate to loose the work I've already done on it. Any help would be amazing!

 

The raw content is over 2 hours of footage and I was editing it down. When I closed the project I had it down to about an hour. Someone please help!

 

This is ridiculous, with how expensive Adobe is for crap like this to happen.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi @gabrielg02z,

    I am not sure what happened there. Usually signing out and signing back in works for some. In other cases, something seems to have gone wrong with your project syncing to the Creative Cloud, especially if other projects are available.

     

    At this time, you may want to contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation. I hope they can help you!

     

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    November 15, 2023

    Hi @gabrielg02z,

    I am not sure what happened there. Usually signing out and signing back in works for some. In other cases, something seems to have gone wrong with your project syncing to the Creative Cloud, especially if other projects are available.

     

    At this time, you may want to contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation. I hope they can help you!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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