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carlene_7276
Participant
February 22, 2025
Question

Premiere projects and uploading

  • February 22, 2025
  • 1 reply
  • 105 views

Hi 

I'm having trouble finding all my project created on my account? I have a new phone, and none of the project from previous device are accessible? 
also when I upload videos it won't recognise the file? There's always an error. 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 22, 2025

    Hi @carlene_7276,

    Thanks for the message. Rush no longer syncs with Creative Cloud, so projects remain with the device they were created on. Finish your projects on the older phone and start new projects on the new. phone.

     

    I believe you are talking about importing footage, not "uploading it." If you are having trouble importing footage, you might have the "spatial audio" setting enabled. Disable that in camera settings and all future clips should work fine.

     

    I hope the advice helps you.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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