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Mitchel Y.
Mitchel Y.
Participant
January 9, 2022
Question

Premiere Rush 2.0 HEVC

  • January 9, 2022
  • 3 replies
  • 4369 views

I am getting the pop for "This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to..."

 

I 100% have a paid for plan and never ran into this ever before. I only film on a gopro and have been for the last few years... What am I doing wrong?

 

I 100% have the HEVC plug in paid for as well on Windows and have had that for a very long time.

 

Any help!?

    3 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    February 4, 2022

    This is an issue that others are having as well... Please see the following related Forums thread:

     

    This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade...

     

     

    Most importantly: Please vote & comment on the official Rush bug report here:

     

    https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-error-message-this-file-requires

     

    Mitchel Y.
    Mitchel Y.Author
    Participant
    February 1, 2022

    Also if anyone is wondering... Want to know the work around? Purchase the adobe media encoder... Literally the only way I got it to work. Never had this problem EVER. Now all of a sudden I do....

     

    Mod note: Profanity removed

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      January 27, 2022

      Hi Mitchel Y.!

      Sorry to hear that. Do you see this error in a particular project/file? Does it appear while doing something specific in editing?

       

      Let us know.

      Thanks,

      Kartika

       

       

       

      Mitchel Y.
      Mitchel Y.Author
      Participant
      January 30, 2022

      Its actually any video file I use. Whether its from my gopro or even my iphone. I always keep getting that same message that I can't use the file.

        patriciam89869481
        patriciam89869481
        Participant
        April 2, 2023

        This is highly irritating. I've been using Premiere Rush and now all of a sudden I'm getting this error and cannot process videos from my iPhone. Really makes me just want to cancel my CC subscription I've had for many years for Photoshop, Lightroom, etc. NO REASON I should not be able to process a video! It always worked fine before.

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