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Participant
February 12, 2024
Question

Premiere rush 4k export fails on ios

  • February 12, 2024
  • 1 reply
  • 194 views

Hello,

I paid for Premiere Rush Premium but I simply cannot export any video with 4k resolution. Even if it is filmed with my iphone or go pro I still cannot export it. I can see only a loading spinner which is blocked. I have an Iphone 13 PRO and I have ios v17.2.1 (premiere rush version is 2.1.0). 
Did someone had this issue before and how it was fixed? If not I will cancel my subscription and trying to use another app ...

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
February 12, 2024

Hi @Cosmin35400030t2dx,

Thanks for writing in. Please try updating iOS. Then update Rush. Let us know if the situation returns to normal or not. Looking forward to hearing back from you with a message.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio