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Cosmin35400030t2dx
Participant
Feb 12, 2024 12:02 PM UTC
Question

Premiere rush 4k export fails on ios

Hello,

I paid for Premiere Rush Premium but I simply cannot export any video with 4k resolution. Even if it is filmed with my iphone or go pro I still cannot export it. I can see only a loading spinner which is blocked. I have an Iphone 13 PRO and I have ios v17.2.1 (premiere rush version is 2.1.0). 
Did someone had this issue before and how it was fixed? If not I will cancel my subscription and trying to use another app ...

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    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Feb 12, 2024 7:51 PM UTC

    Hi @Cosmin35400030t2dx,

    Thanks for writing in. Please try updating iOS. Then update Rush. Let us know if the situation returns to normal or not. Looking forward to hearing back from you with a message.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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