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Participating Frequently
November 2, 2023
Question

Premiere Rush Android unable to import videos

  • November 2, 2023
  • 1 reply
  • 917 views

I'm not able to import mp4 videos (18 seconds long) on my Samsung Galaxy S21 anymore. I have enough storage and a fiew month ago it worked fine. I have already unistalled and reinstalled the app. 

Can anyone help me?

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1 reply

Kevin-Monahan
Community Manager
Community Manager
November 2, 2023

Hi @Klaudia33316437bwug,

Sorry about that. Were the videos shot on the phone? If not, where did they come from? Have these files ever worked? Let us know.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Participating Frequently
November 2, 2023

I shot the videos with my phone. It worked fine since 2019... 

 

Premiere Rush also isn't working at my desktop anymore. If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago. So I'm not able to work with Premiere Rush wether on my mobile nor on my desktop. 

 

Thanks,

Klaudia 

Kevin-Monahan
Community Manager
Community Manager
November 2, 2023

Hey there @Klaudia33316437bwug,

Got your note.

 

quote

I shot the videos with my phone. It worked fine since 2019. Premiere Rush also isn't working at my desktop anymore.

 

I see. Sorry about that. What has changed in your ecosystem that might have caused the change? Any updates to your system or a change in the media you are using? Are you shooting on a new camera or phone?

quote

If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago.

 

Is this with one project or all new projects? If it is the latter, I wonder if you might need to update your GPU driver. Do you have an NVIDIA card? When was the last time you updated your driver? Let the community know.

 

I hope we can help you get back on track with Rush!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio