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Klaudia33316437bwug
Participating Frequently
November 2, 2023
Question

Premiere Rush Android unable to import videos

  • November 2, 2023
  • 1 reply
  • 917 views

I'm not able to import mp4 videos (18 seconds long) on my Samsung Galaxy S21 anymore. I have enough storage and a fiew month ago it worked fine. I have already unistalled and reinstalled the app. 

Can anyone help me?

    This topic has been closed for replies.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 2, 2023

    Hi @Klaudia33316437bwug,

    Sorry about that. Were the videos shot on the phone? If not, where did they come from? Have these files ever worked? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    K
    Klaudia33316437bwugAuthor
    Participating Frequently
    November 2, 2023

    I shot the videos with my phone. It worked fine since 2019... 

     

    Premiere Rush also isn't working at my desktop anymore. If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago. So I'm not able to work with Premiere Rush wether on my mobile nor on my desktop. 

     

    Thanks,

    Klaudia 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      November 2, 2023

      Hey there @Klaudia33316437bwug,

      Got your note.

       

      quote

      I shot the videos with my phone. It worked fine since 2019. Premiere Rush also isn't working at my desktop anymore.

       

      I see. Sorry about that. What has changed in your ecosystem that might have caused the change? Any updates to your system or a change in the media you are using? Are you shooting on a new camera or phone?

      quote

      If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago.

       

      Is this with one project or all new projects? If it is the latter, I wonder if you might need to update your GPU driver. Do you have an NVIDIA card? When was the last time you updated your driver? Let the community know.

       

      I hope we can help you get back on track with Rush!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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