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Klaudia33316437bwug
Participating Frequently
November 2, 2023
Question

Premiere Rush Android unable to import videos

  • November 2, 2023
  • 1 reply
  • 934 views

I'm not able to import mp4 videos (18 seconds long) on my Samsung Galaxy S21 anymore. I have enough storage and a fiew month ago it worked fine. I have already unistalled and reinstalled the app. 

Can anyone help me?

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 2, 2023

    Hi @Klaudia33316437bwug,

    Sorry about that. Were the videos shot on the phone? If not, where did they come from? Have these files ever worked? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    K
    Klaudia33316437bwugAuthor
    Participating Frequently
    November 2, 2023

    I shot the videos with my phone. It worked fine since 2019... 

     

    Premiere Rush also isn't working at my desktop anymore. If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago. So I'm not able to work with Premiere Rush wether on my mobile nor on my desktop. 

     

    Thanks,

    Klaudia 

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      November 2, 2023

      Hey there @Klaudia33316437bwug,

      Got your note.

       

      quote

      I shot the videos with my phone. It worked fine since 2019. Premiere Rush also isn't working at my desktop anymore.

       

      I see. Sorry about that. What has changed in your ecosystem that might have caused the change? Any updates to your system or a change in the media you are using? Are you shooting on a new camera or phone?

      quote

      If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago.

       

      Is this with one project or all new projects? If it is the latter, I wonder if you might need to update your GPU driver. Do you have an NVIDIA card? When was the last time you updated your driver? Let the community know.

       

      I hope we can help you get back on track with Rush!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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