Premiere Rush Android unable to import videos

Forum|Forum|2 years ago
November 2, 2023
1 reply
930 views

I'm not able to import mp4 videos (18 seconds long) on my Samsung Galaxy S21 anymore. I have enough storage and a fiew month ago it worked fine. I have already unistalled and reinstalled the app.

Can anyone help me?

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hi @Klaudia33316437bwug,

Sorry about that. Were the videos shot on the phone? If not, where did they come from? Have these files ever worked? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

K

Klaudia33316437bwugAuthor

Participating Frequently

I shot the videos with my phone. It worked fine since 2019...

Premiere Rush also isn't working at my desktop anymore. If I want to render my videos at the desktop multiple codes appear (for example Code 9, Code -31). I have windows 10 and edited a video without problems two weeks ago. So I'm not able to work with Premiere Rush wether on my mobile nor on my desktop.

Thanks,

Klaudia

K

Klaudia33316437bwugAuthor

Participating Frequently

Hi,

You might try pressing Alt at launch and resetting preferences, Then, check Edit > Preferences and delete the cache under "Manage Cache." You can also enable or disable hardware accelerated encoding or decoding. Quit Rush. Restart the computer. Are things working better now? Let me know.

Thanks,
Kevin

I cleared the cache yesterday. screenshot attached)

There is currently 17.3 GB of 120 GB occupied in the cloud. (screenshot attached)

Sorry for the language seetings, I'm german... 😉

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