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chelseyd98027093
Participant
February 15, 2020
Question

Premiere Rush Cloud Storage Not Updating After Subscription

  • February 15, 2020
  • 1 reply
  • 611 views

I purchased the monthly subscription plan for Premier Rush and when I log in to my adobe account online, it shows I have 100GB of cloud storage. When I log in to my Premier Rush app, it shows I only have 2GB. I'm using the same account in both places. Any ideas?

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1 reply

T
tonybagnato@rogers.com
Participant
February 17, 2020

I'm having the same problem.  Storage only shows me having 2GB of storage when I should have 100GB.

Also finding "help support" very difficult to find.  A chat feature would be helpful

Mark Mapes
Community Manager
Mark MapesCommunity Manager
Community Manager
February 21, 2020

Please try signing out of Rush on the mobile device and then signing back in. To sign out, tap the gear icon in the upper right corner of the Project Browser, then your name at the top of the App Settings view (which opens the My Account view), then Sign Out.

After signing back in, go back to My Account & check whether the storage data is correct.

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