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Fin_photographer
Participant
November 26, 2024
Question

Premiere Rush crash and shut down every time when i'm trying to create new project.

  • November 26, 2024
  • 2 replies
  • 1039 views

Hi.

When you are fixing this issue?

When i use my old laptop (Intel i5 1135 and Intel IrisXe graphics) Premiere Rush is working fine but if I try to use it with my new laptop (Intel Evo i7 155 and Intel Arc graphics) Premiere Rush is crashing every time!!!

 

I have tried new drivers and everything but it's not working. When you are going to fix this issue???

 

Markku

2 replies

Participant
November 27, 2024

Hello, Happens to me all the time. Just says  Rush (NO Reponding)

Kevin-Monahan
Community Manager
Community Manager
December 5, 2024

What kind of computer are you using, @carolina_2831?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kartika Rawat
Community Manager
Community Manager
November 27, 2024

Hi Fin_photographer!

I'm sorry to hear about the issues you're experiencing with Premiere Rush on your new laptop. Does it crash while importing the files for new project? Could you post a screen recording of the issue? We'll try to replicate the issue. 

 

Let us know. Happy to help.

Thanks,

KR

Fin_photographer
Participant
November 28, 2024

Hi.

 

Rush crash right away when I'm trying to open my video folder. It freezes for a few seconds and then crash and shut down the software. 

Unfortunately I removed the useles software from my computer. I download it back after I have read that the issue is resolved.

 

Markku

Participant
November 28, 2024

Hello, same for me here.. 

Maïlys