Participant

Question

Premiere Rush crash and shut down every time when i'm trying to create new project.

12 replies
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Hi.

When you are fixing this issue?

When i use my old laptop (Intel i5 1135 and Intel IrisXe graphics) Premiere Rush is working fine but if I try to use it with my new laptop (Intel Evo i7 155 and Intel Arc graphics) Premiere Rush is crashing every time!!!

I have tried new drivers and everything but it's not working. When you are going to fix this issue???

Markku

C

carolina_2831

Participant

Hello, Happens to me all the time. Just says Rush (NO Reponding)

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Kevin J. Monahan Jr.

Legend

What kind of computer are you using, @carolina_2831?

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kartika Rawat

Community Manager

Hi Fin_photographer!

I'm sorry to hear about the issues you're experiencing with Premiere Rush on your new laptop. Does it crash while importing the files for new project? Could you post a screen recording of the issue? We'll try to replicate the issue.

Let us know. Happy to help.

Thanks,

KR

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Fin_photographerAuthor

Participant

Hi.

Rush crash right away when I'm trying to open my video folder. It freezes for a few seconds and then crash and shut down the software.

Unfortunately I removed the useles software from my computer. I download it back after I have read that the issue is resolved.

Markku

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M

Maïlys36928625tiep

Participant

Hello, same for me here..

Maïlys

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